Terms and Conditions
1- Company Information
This website is operated by Produit Des Champs Inc., located at 3400 Bd Losch local 28, Saint-Hubert, Quebec, J3Y 5T6, Canada.
For inquiries: marketing@dechampsfoods.com
2- Eligibility and Nature of Service
Access to and use of this website is strictly limited to legal entities (businesses) duly registered in Canada with a valid business number.
By using this site, the user represents and warrants that:
- They act on behalf of a legitimate business entity.
- They have the authority to legally bind such entity.
- All information provided is accurate, complete, and up to date.
Produit Des Champs Inc. reserves the right, at its sole discretion, to refuse or revoke access without prior notice.
3- Use of the Website and Prohibited Conduct
The user agrees not to:
- Use the website for unlawful, fraudulent, or unauthorized purposes.
- Attempt to access, interfere with, or compromise systems, servers, or data.
- Disrupt the operation of the website or introduce malicious code.
- Provide false or misleading information.
- Use the site in a way that negatively impacts the company or third parties.
Any violation may result in immediate termination of access and possible legal action.
4- Suspension and Termination
Produit Des Champs Inc. reserves the right to suspend, restrict, or terminate any account without prior notice in the event of:
- Breach of these Terms.
- Reasonable suspicion of fraud or illegal activity.
- Operational, commercial, or reputational risk.
5- User Accounts
The user is responsible for:
- Maintaining the confidentiality of login credentials.
- All activities carried out under their account.
- Promptly notifying any unauthorized use.
The company shall not be liable for unauthorized access resulting from user negligence.
6- Products, Nature, and Availability
Products offered are primarily imported food products, therefore:
- Availability may change without notice.
- Continuous stock is not guaranteed.
- Product presentation, branding, or packaging may vary.
Produit Des Champs Inc. reserves the right to limit quantities, modify, or discontinue products.os.
7- Special Conditions for Food Products
The customer acknowledges and agrees that:
- They are responsible for proper storage, handling, and preservation after delivery.
- Products may be affected by external factors such as temperature, transportation, or handling.
Produit Des Champs Inc. shall not be liable for damages resulting from:
- Improper handling
- Breakage of cold chain
- Incorrect storage
8- Pricing, Payments, and Taxes
- All prices are in Canadian Dollars (CAD).
- Accepted payment methods include electronic payments (Visa, Mastercard, and others available on the platform).
The company reserves the right to:
- Reject or cancel orders suspected of fraud.
- Correct pricing or billing errors.
Taxes
- Applicable Canadian taxes will be charged.
- For Quebec-based businesses, QST and any other applicable taxes will apply.
9- Shipping and Logistics
Deliveries are made within Quebec and nearby areas through pre-established distribution routes.
The customer acknowledges that:
- Delivery times are estimates and not guaranteed.
- Delays may occur due to operational or external factors.
- Order timing may affect delivery scheduling.
For purchases outside of Quebec and its surrounding areas, please contact us and we will tell you how to get our products.
10- Transfer of Risk
Risk transfers to the customer upon delivery.
From that moment, the customer assumes full responsibility for the products.
11- Returns, Claims, and Refunds
Claims must be submitted within 48 hours of delivery.
Requirements:
- Sufficient evidence (photos, detailed explanation, etc.).
- Evaluation and approval by the company.
Conditions
- All claims are subject to investigation.
- The company may decide to:
- Request product return
- Instruct product disposal on-site
- Reject the claim
Resolution
- Partial refund (subject to deductions), or
- Store credit
Full refunds are not guaranteed.
12- Cancellations
Cancellations are subject to approval.
Produit Des Champs Inc. may apply reasonable charges, including:
- Administrative costs
- Logistics costs
- Order preparation costs
13- Force Majeure
Produit Des Champs Inc. shall not be liable for failure or delay caused by events beyond its reasonable control, including but not limited to:
- Natural disasters
- Supply chain disruptions
- Transportation issues
- Government regulations
- Labor disputes
14- Limitation of Liability
To the fullest extent permitted by law:
- Total liability shall not exceed the amount paid for the order.
- The company shall not be liable for indirect, incidental, or consequential damages.
15- Indemnification
The customer agrees to indemnify and hold harmless Produit Des Champs Inc. from any claims, damages, or losses arising from:
- Misuse of the website
- Breach of these Terms
- Improper handling or resale of products
16- Intellectual Property
All website content is the property of Produit Des Champs Inc.
Unauthorized reproduction, distribution, or use is strictly prohibited.
17- Privacy
The user agrees that the company may collect and use personal and business data for operational and commercial purposes in accordance with applicable Canadian laws.
18- Modifications
Produit Des Champs Inc. may modify these Terms at any time.
Continued use of the site constitutes acceptance of such changes.
19- Governing Law
These Terms are governed by the laws of the Province of Quebec and applicable federal laws of Canada.
20- Contact
